Bridging the gap between what is and what should be.
I’m an applied researcher, pairing human-centered design research with policy analysis. My work is centered on a simple question: how do the systems around us, from transit agencies to ticket machines, shape what people can do?
I’ve completed a Master of Design at the Institute of Design and a Certificate in Public Management from the IIT Stuart School of Business. At Cornell, I combined human-computer interaction and environmental design with a minor in psychology. My past work includes analyzing complex spaces with contested information, forming clear points of view, and creating legible visual and written artifacts to help leaders make decisions.
I’m looking for roles at public agencies, universities & health systems, and the for/non-profit organizations that work with them. I’m particularly interested in working on issues in transit, infrastructure, or public services.
Nigencia James, MBA M.Des
UX Researcher, Amazon Web Services
“I had the pleasure of working alongside Isaac on a challenging design project for our client, The Space Elevator Company. Throughout the project, he regularly demonstrated a deep understanding and application of the core values of the design process, embracing iterative development and incorporating any feedback to improve our deliverables. He was also a reliable and supportive partner, always willing to lend a hand and offer constructive feedback. His collaborative spirit and positive attitude made him an absolute pleasure to work with, and I am confident that he would be a valuable asset to any team."
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